Cancellation Policy

Cancellations can be made up to 48 hours before the date of the tea ceremony or kimono rental for a full refund.
Cancellations received later than 48 hours prior to the date of the tea ceremony will not be refunded.
Cancellations due to exceptional circumstances such as medical emergencies, natural disasters, or unusually severe weather will be refundable at the management’s discretion.
Refunds take about a week to return to the credit card you paid with. We receive payments in yen and return payments in yen (via Stripe payment services). It is possible that when the refund returns (in the currency you paid with) that there is a slight discrepancy thanks to currency fluctuations. Unfortunately we have no control over this, and thank you for your understanding.

Rescheduling

If you need to make any changes to existing bookings then please get in contact via email.
bookings@camelliakyoto.com
Wherever possible the team will try to reschedule tea ceremonies and kimono dressing appointments.
We need to know about changes at least 48 hours before the date of the tea ceremony. Last minute requests will be considered, but may not always be possible.
For guests who miss their tea ceremony appointments we will discuss alternative arrangements. Rescheduling fees will apply (50% of the tea ceremony price).

Company Name: Tea Ceremony Camellia
Nature of Service: Japanese Tea Ceremony Experience
Primary Address: 349-12 Masuya-cho, Higashiyama-ku, Kyoto 605-0826, Japan
Contact Information: 075-525-3238・ contact@camelliakyoto.com
Application Period: All Year
Fee: The fee is indicated in each classification. The fee includes consumption tax
Other Expenses: None
Registration and Payment: Tea Ceremony Camellia website - FLOWER "Reservation Request" page
Payment Methods: 【Credit Card】VISA、MASTER、AMEX
We use STRIPE Inc. as our credit settlement agent
Settlement information is coded in SSL for security